Last week in my blog I mentioned that time is finite, and certainly where mere mortals are concerned. I want to extend that notion of finite time a little further by considering the concepts of constraints placed upon our time by what might at times be arbitrary processes and other times the natural order of things.
There are only 24 hours in a day, such an obvious statement, but one which provides me with a good starting point. Within that twenty fours we need to sleep and eat and perform other necessary functions such as washing etc. This leaves us only a certain amount of time in which we can perform other functions such as work or study. If we examine this closer, it becomes clear that the time available to us is further reduced by other ‘stuff’ we do. I like the term ‘stuff’ because everyone has a sense of what it is, but it doesn’t need to be specific. ‘Stuff’ in this instance might be, travelling to and from work or places of study, it might be setting up a laptop ready to work, making a cup of coffee, popping to the toilet, having a conversation with a colleague or someone else, either about work or something far more interesting, or taking a five-minute break from the endless staring at a computer screen. The point is that ‘stuff’ is necessary but it eats into our time and consequently the time to work or study is limited. My previous research around police patrol staffing included ‘stuff’, managerialists would turn in their graves, and therefore it became rapidly apparent that availability to do patrol work was only just over half the shift. So, thinking about time and how finite it is, we only have a small window in a 24-hour period to do work or study. Reduced even further if we try to do both.
I mentioned in my previous blog that I’m renovating a house and have carried out most of the work myself. We have a moving in date, a bit arbitrary but there are financial implications of not moving in on that date, so the date is fixed. One of the skills that I have yet to master is plastering. I can patch plaster but whole walls are currently just not feasible. I know this, having had to scrape plaster from several walls in the past and the fact that there was more plaster on the floor and me than there was on the wall. I also know that with some coaching and practice, over time, I could become quite accomplished, but I do not have time as the moving in date is fixed. And so, I employ plasterers to do the work. But what if I could not employ plasterers, what if, I had to do the work myself and I had to learn to do it whilst the deadline is fast approaching? Time is finite, I can try to extend it a little by spending more time learning in each 24-hour segment but ‘stuff’, my proper job and necessary functions such as sleeping will limit what I can do. Inevitably the walls will not be plastered when we move in or the walls will be plastered but so will the floor and me. I will probably be plastered in a different sense from sheer exacerbation. The knock-on effect is that I cannot move on to learn about, let alone carry out, decorating or carpet fitting or floor laying or any part of renovating a house.
As the work on the house progresses, I have become increasingly tired, but the biggest impact has been that my knees have really started to give me trouble to the extent that some days walking up and down stairs is a slow and painful process. I am therefore limited as to how quickly I can do things by my temporary disability. Where it took me a few minutes to carry something up the stairs, it now takes two to three times the amount of time. So, more time is required to do the work and there is still the need to sleep and do ‘stuff’ in a finite time that is rapidly running out.
You might think well so what? Let me ask you now to think about students in higher education. Using my plastering skills as an analogy, what if students embarking on higher education do not have the basic skills to the standard that higher education requires? What if they can read (patch plaster) but are not able to read to the standard that is needed (plastering whole walls)? How might we start to take them onto bigger concepts, how might they understand how to carry out a literature review for example? Time is not waiting for them to learn the basics, time moves on, there is a set time in which to complete a degree. Just as I cannot decorate until the walls are plastered so too can the students not embark on higher education studies until they have the ability to read to a requisite standard. So, what would the result be? Probably no assignments completed, or completed very poorly or perhaps, just as I have paid for plastering to be done….
Now think about my temporary disability, what if, like me, it takes students twice as long to complete a task, such as reading an article, because they have a disability? There is only so much time in a day and if they, like everyone else, have ‘stuff’ to do then is it not possible that they are likely to run out of time? We give students with learning difficulties and disabilities extra time in exams, but where is the extra time in the course of weekly learning? We accept that those with disabilities have to work harder, but if working harder means spending more time on something then what are they not spending time on? Why should students with disabilities have less time to do ‘stuff’?
The structure and processes within HE fails to take cognisance of time. Surely a rethink is needed if HE is not to be condemned as institutionally failing those with disabilities and learning difficulties. Widening participation has widening implications that seem to have been neglected. I’ll leave you with those thoughts, a quick glance at my watch and I had best go because in the words of the white rabbit, ‘Oh dear! Oh dear! I shall be late’ (Carroll, 1998: 10).
Carroll, L. (1998) Alice’s Adventures in Wonderland and Through the Looking-Glass: The centenary edition, London: Penguin books.
*Richards, K. and Jagger, M (1974) Time waits for no one. Warner/Chappell Music, Inc.
Christmas was a rather sombre time in our household this year, my step dad died a few days before. It wasn’t a surprise, he had been ill for some time, but it still felt like a huge shock. Unlike the time when my dad died, some 12 years ago now, I didn’t have to deal with the all of the aftermath, my step brother did that and as a consequence, I was left with time to think and reflect. The death of someone, particularly as we get older, reminds us of our own mortality. Phrases such as ‘time marches on’ simply remind us of the inevitable fact that our time is finite, unlike time itself, I’m not sure Stephen Hawking would agree with this (see below). The hard part about someone dying is that they cannot give you any more of their time, just as you cannot give them any of yours. It is this use of time that I want to reflect on using an eclectic mix of what may seem random ideas.
Coincidentally, I was given a book at Christmas authored by Stephen Hawking. Most of you will be aware that he wrote A Brief History of Time: From the Big Bang to Black Holes (Hawking, 1995) and his latest book Brief Answers to the Big Questions (Hawking 2018) revisits some of the ideas. I confess, I do not really understand some of the things he discusses although I do get the general idea. While reading, I started to think about how I would gain a better understanding of some of his key concepts. I decided two things were needed, time and effort. So, the question for me was, simply this, do I want to spend time and effort in gaining this understanding? On reflection, it became rapidly apparent that to understand quantum physics, for example, I would need to start with some basics around mathematics and physics. I think, given enough time and effort, I would be able to crack it. But I must acknowledge that given other priorities, I simply do not have enough time to embark on this endeavour. Consequently, I have to read, somewhat uncritically, Stephen’s ideas and accept them on face value. This is not something that sits comfortably with me because I have always been a ‘I get it, but… person’. I still want to know what was before the ‘big bang’, although Hawking (2018) says this is a pointless question.
Some time ago a colleague complimented another colleague’s writing. It cannot be coincidence that the author of the eloquent piece has over many years, spent an inordinate amount of time reading academic literature. So, time and effort spent doing something seems to produce rewards.
Whilst talking to another colleague, I described how I was renovating a house, much of the work I was doing myself. How did I know how to do all of this, he asked? On reflection, it is through experience which, equates to time and effort put into finding out how to do things and then doing them. That’s not to say that I can plumb a bathroom as quickly as a plumber or do the tiling in the same time as a professional tiler, or lay a floor as quick as someone that does it every day. I have to spend more time thinking about what I want to do and thinking about how I’m going to do it. I have to read and reread the instructions and research how to do certain things. The more I practice, the better I get, the less effort required and perhaps the less time needed. My dad always told me that a half a job is a double job, in other words, do it properly in the first place. The example of my colleague being able to write eloquently, suggests that time spent doing something might also produce better results as well as saving time and effort in the long run.
And so, I reflect on my time, which is finite, and marches on. My time is valuable, just as your time is valuable. I need to use my time wisely, so too should you. Giving people my time requires effort but as recent experience has demonstrated those that are close will not always be around to share time. Time and effort are required to achieve our goals, the more time we spend on something, accompanied by the requisite effort, the more likely we are to achieve what we want. Some things will take more time and effort but there is little that cannot be achieved. ‘Be brave, be curious, be determined, overcome the odds. It can be done’ (Hawking, 2018: 22).
Hawking, S. (1995) A Brief History of Time: From the Big Bang to Black Holes, London: Bantam Books.
Hawking, S. (2018) Brief Answers to the Big Questions, London: John Murray.
It is now nearly two weeks since Remembrance Day and reading Paula’s blog. Whilst understanding and agreeing with much of the sentiment of the blog, I must confess I have been somewhat torn between the critical viewpoint presented and the narrative that we owe the very freedoms we enjoy to those that served in the second world war. When I say served, I don’t necessarily mean those just in the armed services, but all the people involved in the war effort. The reason for the war doesn’t need to be rehearsed here nor do the atrocities committed but it doesn’t hurt to reflect on the sacrifices made by those involved.
My grandad, now deceased, joined the Royal Navy as a 16-year-old in the early 1930s. It was a job and an opportunity to see the world, war was not something he thought about, little was he to know that a few years after that he would be at the forefront of the conflict. He rarely talked about the war, there were few if any good memories, only memories of carnage, fear, death and loss. He was posted as missing in action and found some 6 months later in hospital in Ireland, he’d been found floating around in the Irish Sea. I never did find out how this came about. He had feelings of guilt resultant of watching a ship he was supposed to have been on, go down with all hands, many of them his friends. Fate decreed that he was late for duty and had to embark on the next ship leaving port. He described the bitter cold of the Artic runs and the Kamikaze nightmare where planes suddenly dived indiscriminately onto ships, with devastating effect. He had half of his stomach removed because of injury which had a major impact on his health throughout the rest of his life. He once described to me how the whole thing was dehumanised, he was injured so of no use, until he was fit again. He was just a number, to be posted on one ship or another. He swerved on numerous ships throughout the war. He had medals, and even one for bravery, where he battled in a blazing engine room to pull out his shipmates. When he died I found the medals in the garden shed, no pride of place in the house, nothing glorious or romantic about war. And yet as he would say, he was one of the lucky ones.
My grandad and many like him are responsible for my resolution that I will always use my vote. I do this in the knowledge that the freedom to be able to continue to vote in any way I like was hard won. I’m not sure that my grandad really thought that he was fighting for any freedom, he was just part of the war effort to defeat the Nazis. But it is the idea that people made sacrifices in the war so that we could enjoy the freedoms that we have that is a somewhat romantic notion that I have held onto. Alongside this is the idea that the war effort and the sacrifices made set Britain aside, declaring that we would stand up for democracy, freedom and human rights.
But as I juxtapose these romantic notions against reality, I begin to wonder what the purpose of the conflict was. Instead of standing up for freedom and human rights, our ‘Great Britain’ is prepared to get into bed with and do business with the worst despots in the world. Happy to do business with China, even though they incarcerate up to a million people such as the Uygurs and other Muslims in so called ‘re-education camps’, bend over backwards to climb into bed with the United States of America even though the president is happy to espouse the shooting of unarmed migrating civilians and conveniently play down or ignore Saudi Arabia’s desolation of the Yemini people and murder of political opponents.
In the clamber to reinforce and maintain nationalistic interests and gain political advantage our government and many like it in the west have forgotten why the war time sacrifices were made. Remembrance should not just be about those that died or sacrificed so much, it should be a time to reflect on why.
This week saw the appointment of a new minister for suicide prevention announced on world mental health day (BBC), and an article in The Guardian observing that mental health resources are woefully underfunded.
My thoughts first turned to the fact that the appointment of a minister to address the problem was reminiscent of New Labour’s previous attempts to address issues with the appointment of various czars, none of which were very successful (BBC). Allied to the appointments were the inevitable plethora of new policies, many failing at the first hurdle. Nonetheless their longevity and to some extent durability lay in ministers’ and state agency managers’ egos, and inability to see beyond fantasy and media pleasing rhetoric. However, it would be disingenuous to fail to acknowledge that some policies and strategies are conceived and implemented with the best of intentions, both at the macro and micro.
The old saying that ‘no plan last[s] beyond the first encounter with the enemy’ (Hughes, 1993:14) probably explains why so many policies fail, not because the essence of the policy is wrong but because politicians and those in charge fail to take into account or to rationalise that at the very core of the policy intentions, lay people. People are unpredictable, people do not conform to ideals or preconceived ideas and, yet policies are formulated to address ideal situations and an ideal homogenous population. No one member of the public is the same, whether they are a victim of crime, an offender, a person in need of medical care or mental health services, a worker, a student or a user of a service. They can be one of these things or a combination of them, they are a product of so many differing socioeconomic influences that any one policy cannot ever hope to deal with the multitude of issues they bring. People are both complex and complicated. A plan or policy needs to be adapted and changed as it progresses, or it will inevitably fail.
That brings me very nicely to one of my favourite authors Michael Lipsky. Lipsky presents those working at the coal face of public services as street-level bureaucrats. Attempting to navigate policy and strategy implementation whilst dealing with predominately less than ideal clients. Lipsky observes that in doing so the street-level bureaucrats are faced with a number of different issues:
- Resources are chronically inadequate relative to the tasks workers are asked to perform.
- The demand for services tends to increase to meet the supply.
- Goal expectations for the agencies in which they work tend to be ambiguous, vague, or conflicting.
- Performance oriented goal achievement tends to be difficult if not impossible to measure.
- Clients are typically nonvoluntary; partly as a result, clients for the most part do not serve as primary bureaucratic reference groups.
(Lipsky 1983, 27:28)
Policies and strategies are difficult to implement, if they are formulated purely on ideals without ever having recourse to those, i.e. the street level bureaucrats, that are required to implement them, they will inevitably fail. If plans rarely survive the first contact, then they need to be adapted or ditched, those best placed to advise on changes are of course those at the coal face. Herein lies the rub, politicians and managers do not like to be told their policy is failing or that it will not work in the first place. They inevitably place the failure of policies, or reluctance to implement them, on those at the coal face with little or no knowledge of the issues that are encountered. The raising of such issues are simply seen as an excuse, laziness or a reluctance to change. More often than not, the opposite is true, street level bureaucrats want change, but for the better not for the sake of it or to be seen to be doing something.
It is difficult to see how the appointment of a new czar will make a difference to suicide rates without fundamental changes in the way that policies and strategies are conceived. Those thinking of writing policy whether at the macro or micro, would do well to get a hold of Lipsky’s book and to reimagine the ‘real’ world.
Lipsky, M (1983) Street-Level Bureaucracy: dilemmas of the individual in public services, New York: Russell Foundation.
Hughes, D (ed) (1993) Moltke on the Art of War: Selected Writings, Random House, (ebook)
A few weeks ago, Sir Cliff Richard won his high court case against the BBC over the coverage of a police raid on his home, the raid relating to an investigation into historical sex abuse. I remember watching the coverage on the BBC and thinking at the time that somehow it wasn’t right. It wasn’t necessarily that his house had been raided that pricked my conscience but the fact that the raid was being filmed for a live audience and sensationalised as the cameras in the overhead helicopter zoomed into various rooms. A few days later in the sauna at my gym I overheard a conversation that went along the lines of ‘I’m not surprised, I always thought he was odd; paedo just like Rolf Harris’. And so, the damage is done, let’s not let the facts get in the way of a good gossip and I dare say a narrative that was repeated up and down the country. But Sir Cliff was never charged nor even arrested, he is innocent.
The case reminded me of something similar in 2003 where another celebrity Matthew Kelly was accused of child sex abuse. He was arrested but never charged, his career effectively took a nose dive and never recovered. He too is innocent and yet is listed amongst many others on a website called the Creep Sheet. The name synonymous with being guilty of something unsavoury and sinister, despite a lack of evidence. The way some of the papers reported that no charges were to be brought, suggested he had ‘got away with it’.
The BBC unsuccessfully sought leave to appeal in the case of Sir Cliff Richard and is considering whether to take the matter to the appeal court. Their concern is the freedom of the press and the rights of the public, citing public interest. Commentary regarding the case suggested that the court judgement impacted victims coming forward in historical abuse cases. Allegations therefore need to be publicised to encourage victims to come forward. This of course helps the prosecution case as evidence of similar fact can be used or in the view of some, abused (Webster R 2002). But what of the accused, are they to be thrown to the wolves?
Balancing individual freedoms and the rights of others including the press is an almost impossible task. The focus within the criminal justice system has shifted and some would say not far enough in favour of victims. What has been forgotten though, is the accused is innocent until proven guilty and despite whatever despicable crimes they are accused of, this is a maxim that criminal justice has stood by for centuries. Whilst the maxim appears to be generally true in court processes, it does not appear to be so outside of court. Instead there has been a dramatic shift from the general acceptance of the maxim ‘innocent until proven guilty’ to a dangerous precedent, which suggests through the press, ‘there’s no smoke without fire’. It is easy to make allegations, not easy to prove them and even more difficult to disprove them. And so, a new maxim, ‘guilty by accusation’. The press cannot complain about their freedoms being curtailed, when they stomp all over everyone else’s.
‘It’s not too late to save Brexit’, Boris Johnson proclaimed in his resignation speech on Wednesday 18th July 2018. But what sort of Brexit are we really talking about? Well if you are confused, join the queue. There’s hard Brexit and soft Brexit and one might suggest every type of Brexit imaginable if it scores political points. There are calls for another referendum and a referendum on the final deal and probably a referendum on a referendum. With all the furore around Brexit it’s easy to forget what it was the British people were voting for in the first place.
As I recall, and I stand to be corrected, it was control of immigration foremost, they didn’t want any of those nasty little foreigners coming in here, taking our jobs and scrounging off the state whilst abusing the NHS. Then they didn’t want to be told what to do by Brussels and they didn’t want to be paying Brussels billions that could go into the NHS. We only had to look at increased waiting times for doctors’ appointments or the fact that we couldn’t find an NHS dentist to prove beyond doubt that immigration was out of control. Scattered in amongst this was the opportunity to be great again, masters of our own destiny and to shatter the manacles that have held us back for so long.
The rhetoric smacked of xenophobia but above all else, it aligned with historical parallels where the others are to blame for the state of a nation. The instant response of people facing difficulties is to find a scapegoat. Net migration has been a political hot potato for decades, duly made so by politicians and the media. The papers report it as if every person that comes into the country is of little value and yet people fail to look around. Who’s going to pick the crop this summer, who’s going to look after old people in nursing homes, who’s going to clean the hotel room, who’s going to do your dentistry or save your life in the operating theatre? Don’t make the mistake in thinking its British people because there aren’t enough of them that are prepared to be paid peanuts for doing menial work and not enough of them highly skilled enough to enter into medical practice.
The problem is that the ideas that so many people had about Brexit have been nurtured by politicians and newspapers alike. I rarely agree with Alister Campbell, but his comment about Paul Dacre the outgoing editor of the Daily Mail as a ‘truth-twisting, hypocritical, malign force on our culture and politics’ certainly has ring of truth to it. But its not just the papers, it wasn’t that long ago that Theresa May as Home Secretary was lambasting Europe about Human Rights legislation and the fact that she couldn’t deport Abu Hamza, a hate preacher. Anyone with a bit of savvy might have worked out that you can’t pick and choose human rights according to political whim and votes. There’s a suggestion that we could have a British Bill of Rights, a bit like Human Rights but maybe with a proviso that the government and its agencies don’t have to abide by it if they don’t fancy. A bit like Pick ‘n’ Mix, only not as sweet or tasty. Theresa May as Home Secretary promised to bring immigration down but as so much of the media hastily reported, failed to do so. Then there’s that Brexit bus proclaiming we would save billions that could go back into the NHS. What a wonderful idea except that nobody mentioned there were debts to be paid first and as every good householder and economists know, the books have to be balanced. Fanciful notions filled people’s heads, Boris and Nigel Farage are very persuasive, and president Trump thinks Boris will make a good leader. A real vote of confidence. So, what we ended up with was not so much a narrative about the benefits of staying in Europe and there are many, but a narrative about how Europe was to blame for the state of the country. Government did their job well helped along by right wing lobbyists and pseudo politicians.
And I wonder, just a little bit, whether the country would have voted as it did armed with all the facts and cognisant of all the ramifications. Boris is right, its not too late, its not too late for the government to ask the nation what it really wants, its not too late to put their hands up and say we were wrong.
I love horology, my passion is antique grandfather clocks. My pride and joy stands in the hallway of my home. Lovingly restored, it makes me smile when it strikes on the hour. Each strike reminds me of the time and effort I put into getting it to work. I’m reminded of the trials and tribulations of having to understand how it worked, what was wrong with it and how to fix it. I have become quite adept at fixing clocks, I understand them, I know them. Each part of the clock has a specific job, each part is dependent on another, each part makes it a clock that works. From the smallest cog to the largest, take any one of them away and the clock no longer functions. It is the same for all time pieces, whether they are driven by weights, springs, or battery. They all have intrinsic parts that make them function, that are inter dependent.
My clock, to anyone else, is a grand functioning timepiece. They would have little or no knowledge of the inner workings, save perhaps, they would know there were inner workings. Perhaps too complicated to understand, the workings would have no significance to them unless they owned the clock and then only if the clock didn’t function, kept stopping or perhaps was running a little slow or a little fast owing to some fault.
Compare the clock to an organisation, the workings are the departments, units or what ever you want to call them. The manager is the owner, the person that winds the clock up, occasionally ensures it is cleaned, even serviced, they make sure it works and works correctly. The manager might decide they no longer wish the clock to chime and they have that part of the mechanism removed. Perhaps they no longer want the clock to have a second hand, that too can be removed, even the minute hand. It would still be recognisable as a time piece. Organisations go through such changes all the time. Who though would the manager call on to make these alterations? Who would advise what is best? A specialist of course, someone who knows the inner workings of the clock, who understands how it works, who understands that some pieces can be removed and that others cannot. Well not if it is still to function as a time piece rather than a useless lump of furniture in the corner. Of course, if the inner workings of the clock could talk, each would be able to tell you what their function is. If you want to make alterations to the clock, you need to understand how it functions, not just that it functions.
Understanding what the right thing to do is often difficult for managers in organisations particularly when dealing with change. They pride themselves on seeing the bigger picture, sometimes they do, sometimes it’s simply a mirage. And like departments in organisations, the chime, the second hand and the minute hand, with all their associated mechanisms would argue that they are needed, that somehow the clock would fail if they were not there. The manager believes this is not the case and dismisses such protests. But such are the intricacies of the inner workings that knowing what will cause something to fail and what won’t is often difficult to discern. When an expert tells you that a cog in the timepiece is failing do you leave it to one side or address it? Do you bury your head in the sand and hope the problem will go away? A good manager listens, a good manager discerns what is important and what is not. A good manager recognises that there are times when understanding the implications of a faulty cog are more important than the grand vision (or mirage). But that means sometimes getting into the workings of the clock, being shown how it functions and understanding what the problem really is. If you want to maintain some sort of time piece, as a manager, you cannot afford to simply ‘leave things to one side’. Ignoring issues because you don’t understand them or you only see the mirage will leave you in a void where time has stopped.
The fact that the digital readout on my car tells me that it is a due a service and that it needs to be looked at because something is very wrong does not provide comfort, just a nagging concern that it might break down soon, but how soon? On my way to work I left a message on my wife’s mobile phone, ‘it’s only me, just calling to say on my way to work’. She didn’t answer the phone, she’s out riding the horse, has something happened? Mid conversation with a work colleague, my phone’s just pinged, I must check it, it’s only my mate asking me out for a drink… ‘Nice one, next Thursday?’… What was that you were saying Susie? It’s not that the conversation is unimportant it’s just that I might miss something important on the phone. Checking emails, that email I sent an hour ago still hasn’t been responded to… back to Susie.
An hour later… must check my emails. What’s on Facebook, another notification has come through… must respond … ‘like’, there done. Better check I haven’t missed anything. Ebay… I’m still the highest bidder… should I increase my bid… just in case, Ebay says it would be a good idea. Google the item… what’s it worth… back to Ebay… Increase bid. Must check it again soon. Text from wife, all is good. Check emails… check phone … check Ebay… Check Facebook… all quiet, are they working..? Is it a network problem? Thank goodness I haven’t got a Twitter account to worry about. Now I have to write a blog entry… what to write about, will anyone read it let alone like it? Off to my seminar, I wonder if the laptop will work, will it connect to that new screen and stay connected, last week it kept disconnecting… will the technology work… busy, worry…
Before the days of connectivity and the great digital advancement, I didn’t worry about such things. But then I wouldn’t have phoned my wife on the way to work, in fact I wouldn’t have spoken to or heard from her for the whole day until I got home. I wouldn’t be worrying about the car because it would either be working or have broken down. Any correspondence I received would be in my in tray on a desk and would be dealt with and put into an out tray, the pending tray, or the bin. The pending tray was usually just waiting for the bin. Nothing to ping and rudely distract me from my conversation with a colleague. No need to worry about whether I was the highest bidder, I would be at the auction bidding, it would be happening there and then. I wouldn’t have been connected to a world of ‘friends’ producing meaningless drivel about where they were having their cup of coffee or the fact they liked some article in a paper about mass rape or murder. As for the laptop and the screen, paper never let me down.
We live in a digital age and everything is at your fingertips and it’s available right now. But what does that do? It may give you an edge in some respects but it also makes you edgy. I look around and see and hear about so many people suffering from anxiety, old and young alike. Perhaps the cause is not technology alone but it certainly doesn’t help. Maybe I worry too much, maybe I’m just becoming anxious about being anxious.