The fact that the digital readout on my car tells me that it is a due a service and that it needs to be looked at because something is very wrong does not provide comfort, just a nagging concern that it might break down soon, but how soon? On my way to work I left a message on my wife’s mobile phone, ‘it’s only me, just calling to say on my way to work’. She didn’t answer the phone, she’s out riding the horse, has something happened? Mid conversation with a work colleague, my phone’s just pinged, I must check it, it’s only my mate asking me out for a drink… ‘Nice one, next Thursday?’… What was that you were saying Susie? It’s not that the conversation is unimportant it’s just that I might miss something important on the phone. Checking emails, that email I sent an hour ago still hasn’t been responded to… back to Susie.
An hour later… must check my emails. What’s on Facebook, another notification has come through… must respond … ‘like’, there done. Better check I haven’t missed anything. Ebay… I’m still the highest bidder… should I increase my bid… just in case, Ebay says it would be a good idea. Google the item… what’s it worth… back to Ebay… Increase bid. Must check it again soon. Text from wife, all is good. Check emails… check phone … check Ebay… Check Facebook… all quiet, are they working..? Is it a network problem? Thank goodness I haven’t got a Twitter account to worry about. Now I have to write a blog entry… what to write about, will anyone read it let alone like it? Off to my seminar, I wonder if the laptop will work, will it connect to that new screen and stay connected, last week it kept disconnecting… will the technology work… busy, worry…
Before the days of connectivity and the great digital advancement, I didn’t worry about such things. But then I wouldn’t have phoned my wife on the way to work, in fact I wouldn’t have spoken to or heard from her for the whole day until I got home. I wouldn’t be worrying about the car because it would either be working or have broken down. Any correspondence I received would be in my in tray on a desk and would be dealt with and put into an out tray, the pending tray, or the bin. The pending tray was usually just waiting for the bin. Nothing to ping and rudely distract me from my conversation with a colleague. No need to worry about whether I was the highest bidder, I would be at the auction bidding, it would be happening there and then. I wouldn’t have been connected to a world of ‘friends’ producing meaningless drivel about where they were having their cup of coffee or the fact they liked some article in a paper about mass rape or murder. As for the laptop and the screen, paper never let me down.
We live in a digital age and everything is at your fingertips and it’s available right now. But what does that do? It may give you an edge in some respects but it also makes you edgy. I look around and see and hear about so many people suffering from anxiety, old and young alike. Perhaps the cause is not technology alone but it certainly doesn’t help. Maybe I worry too much, maybe I’m just becoming anxious about being anxious.
A few years ago I had the good fortune of being able to go to a driving experience event where I was able to drive an Aston Martin (my dream car) around a race track.
I arrived on the day and presented my provisional driving licence, a full licence was required really, but the nice people there said I could have a go as I said I loved Aston Martin cars and I would try really hard to learn to drive them.
There was a briefing about car safety that I went to and I listened but don’t think I took that much in, it was a bit boring, just some chap talking really. Then we were given the opportunity to be driven, in groups of three, around the track by an experienced driver. He would show us how to drive and the best lines to take so that we could take the corners at speed. I was a bit nervous about this and I didn’t want to be in the car with others so I missed this bit. Another nice driver took me out on my own and showed me what to do.
After that I got to drive my first Aston Martin, I took it steady because the driver kept telling me to do things and I wanted to stop because my phone was pinging and I needed to look at it. Anyway we did the track about ten times, it got a bit boring in the end. After the drive I was told to go to the briefing room and get further instructions about a time trial. I went and got some coffee and looked at Facebook on my phone, I didn’t need to go to the briefing because I’ve done the track anyway and it’s not very exciting. I did the time trial thingy, I didn’t do very well, and I don’t think they taught me much about driving or about Aston Martins.
Three weeks later I was asked by a research company what I thought about my driving experience. I said it wasn’t very good. I remember one of the questions was about value for money. The whole day cost me a lot of money and I don’t think it was value for money at all.*
Anyway I’m off to read that National Audit Office report on universities, I’m thinking about going to one sometime soon.
*The reality was that my driving experience in an Aston Martin was both frightening and exhilarating. I learnt so much on the day but it was hard work concentrating on the instructions being given and pushing myself to the limit in respect of my driving capabilities. The staff were brilliant and in the end I think I got it but there is so much more to do and as for value for money – I want to go back, that should say it all.
In October the Citizens Advice Bureau published a report about overcharging by mobile phone companies for mobile phones (CAB 2017). In short, a mobile phone contract usually includes the price of the mobile phone as well as the service. ‘Many people take out a mobile phone contract with the cost of the new handset included in the overall price of the fixed term deal – the majority of which are paid off on a monthly basis for a period of 2 years’ (CAB 2017). The companies often notify the consumer that the contract is coming to an end and offer an upgrade and new contract. If you are too busy or forgetful or naïve and leave the contract running, you will continue to pay for the phone even though it is paid up. According to CAB this can be as much as £38 a month.
Now consider this scenario, you enter a shop and hand over £10 for goods purchased and receive change for £20. Realising the mistake, you pocket the money despite having knowledge of the mistake.
Sections 1-7 of the Theft Act 1968 are very clear and Section 1 states:
“(1) A person is guilty of theft if he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it; and “thief” and “steal” shall be construed accordingly.
(2) It is immaterial whether the appropriation is made with a view to gain, or is made for the thief’s own benefit.
Section 5 is also very clear in defining whether property belongs to another and subsection 4 states:
Where a person gets property by another’s mistake, and is under an obligation to make restoration (in whole or in part) of the property or its proceeds or of the value thereof, then to the extent of that obligation the property or proceeds shall be regarded (as against him) as belonging to the person entitled to restoration, and an intention not to make restoration shall be regarded accordingly as an intention to deprive that person of the property or proceeds.”
In the case of the wrong change being provided at the shop, it is very clear that theft has occurred. So why not so for mobile phone overcharging? It is clear that you have handed over more money than you should through your bank account and this is an error, unless of course you wanted to pay more for your phone than it’s worth. The company keeps the money, knowing that they have overcharged you. Does that not sound like theft too? I don’t think a contract is worded in such a way that you give permission to be overcharged, nor can the company rely on the fact that the contract represents the whole package, otherwise how else would they maintain a pricing differentiation between different models? Maybe they can argue that all transactions are automated and therefore nobody forms any intent. To the latter I would suggest to those that are overcharged, ask for your money back from a person in the company and when they refuse…. Is it good business or theft?
Citizens Advice Bureau (2017) Mobile phone networks overcharging loyal customers by up to £38 a month, [online] available at www.citizensadvice.org.uk/about-us/how-citizens-advice-works/media/press-releases/ [accessed 24 November 2017].
The 1st of October was a bad day, I watched the news on television in dismay, as I seem to frequently do these days. Fifty eight people killed and hundreds injured by a gunman in Las Vegas. Over a few days I thought about this and continued watching news bulletins and the discussion on gun control and the right to bear arms. I recall previously seeing Barak Obama on television, lamenting the illegal use of guns in the United States and attempting to convince people that gun possession needed to be controlled. He failed, but from news reports not for the want of trying. The gun lobby and politics were a powerful block on any movement in that direction.
The present incumbent Donald Trump does not seem to have much to say about the matter other than the usual platitudes that come out at a time of national disaster. So my thoughts turned to politics and ideology. I can’t profess to know much about American politics or the American Constitution but as I understand it, the right to bear arms is written into the Constitution. The debate about whether the Second Amendment intended that ordinary citizens had the right to bear arms or the right to bear arms was intended for the militia is one that has continued for many a decade and it seems the courts, not without some dissent, fell on the side of the citizen.
As I continue to try to make sense of it all, I question what was intended by those great people that drafted and redrafted and finally agreed the American Constitution. If the very people that debated and drafted the constitution were to consider the matter now, in contemporary society, knowing the advanced technology and the damage that firearms have caused across America, including the illegal use of firearms in the name of the law, would they have drafted the second amendment in such a way?
Of course we can think about this concept a little wider and apply it to various ideologies across the world. Take the concept of free speech, would those that drafted the various constitutions and rights in many a country have foreseen that the concept of free speech would be used to spread hate against various groups of people? Did they intend that free speech would be used to adulterate and twist religious texts so that hate could be espoused and acted upon?
These rights were drafted and agreed in a different era. Those that espoused them could perhaps not have conceived that they would be abused to the extent they are now or that the concepts would cause so much damage and misery. If we could bring all those great minds together now, would they amend those rights perhaps putting some stipulations on them?
I have a feeling that many a great mind would turn in their graves at these notions and of course I understand it is not quite so simple but I do just wonder? Is freedom too great a price to pay?
Vehicles are lethal weapons, we all recognise that, particularly after the reminders given to us by the terrorist attacks across Europe. Every year in this country, there are more people killed on the roads than there are as a result of murder and yet people still drive on the roads like complete morons. It seems that driving cars, vans, and lorries brings out aggressive behaviour that to most would seem quite out of character. A good few years ago, the media castigated ‘White Van Man’, the drivers of white vans that displayed all the worst of driving behaviours, in particular positioning their vehicles aggressively so close to another vehicles’s rear bumper that they might as well have been sitting in the boot.
The shame of it is that White Van Man is now replaced by the general driving public. Gender and age seem to have no bearing on the manner of driving. Minor mistakes and indiscretions by other drivers are punished with blaring horns, flashing headlights and hand gestures more at home on the football terraces, although if you watched the recent England game, you might suggest on the pitch as well. Drivers barge their way past parked cars despite oncoming traffic and drive at speeds exceeding the speed limit. The dual carriageway that reverts to a single carriageway sees drivers racing to get ahead of each other determined not to let anyone into the now single file of traffic.
And yet, introduce a capable guardian, I borrowed the term from Felson’s 1998 Routine Activity Theory, and behaviour seems to change almost instantaneously; let me explain. The village I live in is fairly large and sits on the outskirts of a county town. The village is expanding rapidly and consequently through traffic can be quite considerable, particularly during school runs. This accompanied by pedestrians on narrow pathways and the gaggle of school children massing around the bus stop waiting for the bus to another village increases risk considerably. The road which meanders in and out of both semi-rural and urbanised space has a thirty mile an hour speed limit and the odd flashing sign that warns motorists to slow down. Not unreasonable given the volume of traffic and pedestrians and yet it has little meaning to drivers, including those carrying children in the car, who regularly exceed the speed limit. Dare to drive at thirty miles an hour and you will rapidly find cars sitting on your rear bumper itching to get by or aggressively getting closer and closer in an attempt to bully you into going faster. A slight glimpse of empty road sees overtaking manoeuvres more suitable to the Silverstone racetrack but accomplished by drivers who probably lack anything like the skill required. Demonic aggression and recklessness is the name of the game and yet the very same drivers will change their driving behaviour just a few minutes later.
About a mile from my village is a small hamlet dissected by a fairly busy road. The speed limit leading up to the hamlet is 40 miles an hour and the speed limit through the hamlet is 30 miles an hour. Watch vehicles traverse this stretch of road and you will see politeness, adherence to the speed limit and gaps between vehicles that would make the author of the highway code proud. Why such change in behaviour, you probably already know? Two somewhat insignificant, inconspicuous, despite the bright yellow paint, average speed cameras. Nobody knows if they function but they certainly work. It seems that altering driver behaviour is simply down to the presence of a capable guardian but it does beg the question why so many people have little regard for the law or their fellow human beings when they get into that driving seat.
I find myself reflecting on the problems of youth as I watch my two lads growing up and preparing to leave school. Well I think they’ll leave school and I think they’ll grow up. The latter begs the question, when is a young person grown up, when does a young person embark on that journey into adulthood?
In the eyes of the law an adult is 18 or over and yet in certain aspects, young people are treated differently until they are 25, for example, state benefits are not equitably distributed between those that are under 25 and those that are over. Young people cannot buy alcohol or cigarettes until they are 18 and yet they can legally have sex, get married, with parental consent, and sign up to a near enough £30,000 debt as part of their commitment to higher education, a commitment that derives many a time from external social and economic pressures and expectation rather than personal choice.
At the age of 16 I left school and went to work with 5 O’ levels to my name. I had a choice and looking back, it was a good job I did; education at that time was not for me. What choice do 16 year olds have now? Stay at home and be funded by parents, an extension of childhood and then at 18 a debt that hangs over them like a Sword of Damocles, waiting to be sold off to the highest commercial bidder later on? Or simply stay at home with parents and then at 18 seek work in low paid zero hours contract jobs that belie the true state of unemployment in this country. A somewhat limited choice, I would suggest.
I have watched the manufacturing industries of the past disappear and with them the hope of jobs for many a youngster, perhaps not academically inclined to go through higher education. So the choice for young people is stark, low paid, irregular work usually in a service industry, resulting in a need to stay in the parental home, or a massive debt and some offer of freedom, albeit perhaps temporary.
Unemployment is at its lowest level and there are more people accessing higher education than ever before. On the surface a success story but delve a little deeper and it is the young that are a paying the price for the elongation and commercialisation of education. They are prevented from growing up by the restriction on school leaving age and the socio-economic pressures that seem to abound. But if the young cannot get jobs, are not allowed to grow up and develop into adults that contribute to the treasury’s coffers, then in the not too distant future they will not be the only ones to suffer as various services slowly disintegrate due to the lack of funding. It is time government rethought education but more importantly thought about the future of the young, they are after all our future and deserve better than a lifetime of debt, poverty and insecurity.
Data is now an intrinsic part of our lives. It always has been, but those of you that are old enough to remember the pre-computer days (PCD) that’s not the Neolithic period, only a matter of 40 odd years ago, data didn’t seem that relevant.
In the PCD, if a shop assistant asked you for your details, i.e. name, address and telephone number, it was for a guarantee or a mail shot or at worst, to miss sell PPI. Now you are asked as a matter of course for your name, address, phone number and email address (not available PCD). Refuse and you are looked upon with incredulity or even disdain and woe betide if you dare to ask why the information is needed? But, provide the information and this is what happens…
I needed new tyres for the car and on Saturday, whilst on my way into town, I popped into a well-known supplier. I negotiated a reasonable deal, actually that was always going to be the price but it makes me feel better to say that, and I paid for the tyres. I was asked for and provided the usual details i.e. name, postcode, house number etc. Job done, didn’t think about it any further.
Monday morning, phone call on the mobile, private number; I duly answer. Is that Mr (full name), yes, I reply, thinking I wonder who this is, sounds official. I’m Sandra from UK Investments, can I confirm your address as (address given) … Sorry who are you, I ask and Sandra reiterates the company name. How did you get my phone number, asked in a somewhat annoyed tone…? You must have ticked a box… I don’t recall ticking any box and I’m not interested in any investment… please explain how you got my number … and the phone goes dead.
Coincidental that I gave away the information on Saturday and now it’s being used on Monday? Maybe, maybe not, but I suspect my details have been sold on.
Sometime ago I had an accident in my car and had a phone call from the other parties’ insurance company to get my details and sort out my claim. Two days later, a phone call on my mobile from someone asking about the accident and whether I had been injured at all… where there’s blame there’s a claim… and lots of money for the lawyers. I gave them short shrift but a couple of weeks later another call on my house landline… same thing and another short conversation involving how did you get my number and a phone going dead.
Two months later, my partner, same address, different surname, received a call on her work mobile… has someone at this address been involved in an accident… and a few weeks after that the same call on her personal mobile? How on earth do they tie all of these together?
So, when my doctor’s surgery asks me whether I consent to allow my details to be input onto a national database, because this will benefit me when being treated anywhere in the country, I am somewhat reluctant and sceptical.
Whilst I think back to the recent hacking of NHS computers, hacking is probably the least of my worries. Back in the PCD my personal data felt relatively private and respected, in contemporary society privacy seems to be an antiquated notion that is wilfully ignored in the pursuit of financial gain. Privacy and your data, think again and oh, my inside leg measurement is…
Fortunately, or unfortunately, I guess it depends on your viewpoint I was brought up in an era where technology, as we now know it, was not that complex. Mind you, when I was 5 years of age they still managed to put a man on the moon, so I guess complexity is somewhat relative. Anyway, we didn’t walk around with smart mobile devices, in fact the first mobile phones were well, not that mobile, car batteries in fact with handsets on top of them. Computers were not that advanced, my first computer had a hard drive of 540mb and that was considered huge. We were told, well almost promised that technology would work for us, the three-day working week was on its way. Technology would free us from the chains of work and everyday drudgery. Instead, we have become slaves to technology and are slowly but surely losing key skills along the way. One of those key skills is the ability to think and interact; a slow process of zombification.
A while ago I had the good fortune of going to see the comedian Russell Howard in Birmingham; that man is so funny. So how do you get there, obvious, sat nav? Now there is a nice bit of enabling technology, post code, no thought, there we go, on our way. I’m sure you’ve heard about those drivers that have gone down dead end streets or lorry drivers that have attempted streets too narrow for the lorry; you guessed it, I did something similar. When the nice, polite sat nav lady says turn left, who am I to say that’s not correct? We ended up in an industrial estate at the back of our hotel and had to retrace our steps and try to work out how to get to our destination. The problem… I stopped thinking. I didn’t need to look at road signs and I didn’t need to work out the best route to follow, I didn’t need to stop and ask anyone, I just needed to follow what the nice lady said, like a sheep.
When I go into work and I fire up the computer, I’m met with a plethora of emails, most of which are complete garbage and of no relevance to me. It is all too easy to fire off that email without thinking, why not cc it into the whole world? People send emails that make little sense, or seem rude or offhand, the problem… they didn’t think, and it’s all too easy, particularly from so called smart devices. Sometimes I think the device is smarter than the operator.
Now I’m sure you will recognise this one; the mobile bleeps, you have to check it, never mind that you are in deep conversation with friends, colleagues or those nearest and dearest. The phone, or the message suddenly becomes more important, if you were thinking and adding some value to the conversation, you are not now. The phone now controls you.
The problem is that technology now dictates how we act and what we do. We take the easy route and stop thinking and we have more concern for the technology than we do for humans that we interact with. I’m not adverse to technology but I am adverse to the way we misuse it and allow others to bring us into their fairy-tale technological world of zombies.