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Data is now an intrinsic part of our lives. It always has been, but those of you that are old enough to remember the pre-computer days (PCD) that’s not the Neolithic period, only a matter of 40 odd years ago, data didn’t seem that relevant.
In the PCD, if a shop assistant asked you for your details, i.e. name, address and telephone number, it was for a guarantee or a mail shot or at worst, to miss sell PPI. Now you are asked as a matter of course for your name, address, phone number and email address (not available PCD). Refuse and you are looked upon with incredulity or even disdain and woe betide if you dare to ask why the information is needed? But, provide the information and this is what happens…
I needed new tyres for the car and on Saturday, whilst on my way into town, I popped into a well-known supplier. I negotiated a reasonable deal, actually that was always going to be the price but it makes me feel better to say that, and I paid for the tyres. I was asked for and provided the usual details i.e. name, postcode, house number etc. Job done, didn’t think about it any further.
Monday morning, phone call on the mobile, private number; I duly answer. Is that Mr (full name), yes, I reply, thinking I wonder who this is, sounds official. I’m Sandra from UK Investments, can I confirm your address as (address given) … Sorry who are you, I ask and Sandra reiterates the company name. How did you get my phone number, asked in a somewhat annoyed tone…? You must have ticked a box… I don’t recall ticking any box and I’m not interested in any investment… please explain how you got my number … and the phone goes dead.
Coincidental that I gave away the information on Saturday and now it’s being used on Monday? Maybe, maybe not, but I suspect my details have been sold on.
Sometime ago I had an accident in my car and had a phone call from the other parties’ insurance company to get my details and sort out my claim. Two days later, a phone call on my mobile from someone asking about the accident and whether I had been injured at all… where there’s blame there’s a claim… and lots of money for the lawyers. I gave them short shrift but a couple of weeks later another call on my house landline… same thing and another short conversation involving how did you get my number and a phone going dead.
Two months later, my partner, same address, different surname, received a call on her work mobile… has someone at this address been involved in an accident… and a few weeks after that the same call on her personal mobile? How on earth do they tie all of these together?
So, when my doctor’s surgery asks me whether I consent to allow my details to be input onto a national database, because this will benefit me when being treated anywhere in the country, I am somewhat reluctant and sceptical.
Whilst I think back to the recent hacking of NHS computers, hacking is probably the least of my worries. Back in the PCD my personal data felt relatively private and respected, in contemporary society privacy seems to be an antiquated notion that is wilfully ignored in the pursuit of financial gain. Privacy and your data, think again and oh, my inside leg measurement is…